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Introduction 👋

Welcome to the FlyNumber documentation.

Here you'll find everything you need to know as it pertains to your FlyNumber account.

  • Change forwarding settings
  • Setup VoIP
  • Configure the cloud phone system
  • Setup simple to complex call flows
  • Billing and payment information
  • Porting phone numbers

What we're about​

  • We have virtual phone numbers from over 70 countries (sometimes called DID phone numbers). These local phone numbers are under your full control.
  • Phone calls can be handled through our VoIP infrastructure, forwarded to other phone numbers or via 3rd party VoIP solutions.
  • Optional cloud phone system for advanced routing capabilities.
  • SMS functionality (available for select numbers, check coverage page).

Call handling options​

Manage phone calls a number of different ways:

  1. Call Forwarding

    • Forward to standard phone numbers worldwide
    • Set up multiple forwarding destinations (using the phone system)
    • Change routing settings as needed

  2. VoIP Integration

    • Compatible with major VoIP providers and systems including:
      • Asterisk
      • FreePBX
      • 3CX
      • FreeSWITCH
      • Kamailio
    • Works with any solution supporting SIP or IAX protocols

  3. Cloud PBX-Phone System

    • Forward calls to multiple destinations (phone numbers or VoIP), sequentially or simultaneously
    • Use FlyNumber as the caller ID for outgoing calls
    • Add up to 30 users on a single account for shared access

    Key Features

    • Drag-and-drop setup for configuring call flows
    • Manage each FlyNumber separately or unify them in a single call flow
    • Set up call menus (e.g., "Press 1 for Sales") to guide callers
    • Route calls based on time or day
    • Block calls by number, area code, or anonymous ID
    • View and export detailed call logs

    Security and Privacy

    • SIP accounts support TLS and sRTP encryption for secure connections
    • Restrict connections to specific IP addresses for added control

The cloud PBX system is available for a flat monthly rate of $14.95, plus the cost of your FlyNumber. If you make outgoing calls or forward to a regular phone number there is a per min rate. Toll-free and "Metered" numbers also incur a per min rate.

Getting started​

Don't have a FlyNumber?

  1. Sign up and select your country and area code.
  2. Choose how you’ll use your FlyNumber (forward calls, VoIP, or cloud phone system).
  3. Enter your forwarding or VoIP details.
  4. Add funds manually or set up a subscription.
  5. Manage settings anytime in My Account > My FlyNumbers.
tip

Click any image in these docs to see a zoomed in version.