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General FAQ's

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What is FlyNumber?​

FlyNumber provides local phone numbers from over 70 countries. You can handle calls through VoIP infrastructure, forward them to other phone numbers, or use our cloud phone system for advanced routing capabilities. Some numbers also support SMS functionality where the SMS is set directly to your email.

How do I get started with FlyNumber?​

Getting started is simple:

  1. Sign up and select your country and area code
  2. Choose how you'll use your number (forward calls, VoIP, or cloud phone system)
  3. Enter your forwarding or VoIP details
  4. Add funds manually or set up a subscription
  5. Manage settings anytime in My Account > My FlyNumbers

What payment methods do you accept?​

We accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover, and JCB). You can either pay directly or maintain a prepaid balance in your account. See our payments overview for details.

How does billing work?​

Numbers are automatically configured with auto-renewal enabled. The system first attempts to use your prepaid balance for renewals, then falls back to your default credit card if needed. You can choose billing periods of 1, 3, 6, or 12 months. Learn more in our billing guide.

Can I port my existing number to FlyNumber?​

Yes! We support porting for most landline, mobile, VoIP, and toll-free numbers. The process is free for most countries (Switzerland has a $75 USD fee). The number must be active with your current carrier to be eligible for porting. See our porting guide for details.

How do I forward calls to my mobile phone?​

You can forward calls to any standard phone number worldwide. There's a per-minute rate that varies by destination. For example, forwarding to a US number costs $0.02 per minute, while UK mobile forwarding is around $0.08 per minute. Check our forwarding guide for setup instructions.

What VoIP options are available?​

You can either:

  1. Use our easy setup with popular providers like CallCentric, VoipBuster, and others
  2. Configure direct VoIP settings with any SIP-compatible system
  3. Use our cloud phone system with built-in VoIP capabilities

See our VoIP setup guides for more information.

What is the cloud phone system?​

Our cloud phone system is an advanced call handling solution that costs $14.95/month. It includes features like:

  • Visual call flow designer
  • Auto-attendants (IVR)
  • Ring groups
  • Time-based routing
  • Call recording
  • Detailed analytics

Learn more in our phone system guide.

How do I access my call history?​

Access call logs through My Account > Call History. Logs include:

  • Call date/time (GMT)
  • Duration
  • Caller ID (when available)
  • Destination number
  • Call status

Logs are retained for 2 months. See our call logs guide for details.

Do you support SMS?​

We currently support incoming SMS for select numbers. Check the coverage page for SMS-enabled numbers (look for the "S" icon). Messages are automatically forwarded to your email address. See our SMS settings guide for configuration options.

How do I add funds to my account?​

You can add funds through:

  1. PayPal (minimum $2.95 USD)
  2. Credit card (saved or new)
  3. Automatic refills when balance is low

Visit our add funds guide for step-by-step instructions.

What happens if my prepaid balance runs low?​

You can set up automatic balance management:

  1. Auto-refill: Automatically charge your default card
  2. Notifications: Receive alerts when balance falls below threshold

Configure these options in Account Settings under Payment Preferences.

How do I get support?​

You can:

  1. Open a ticket through My Account > Tickets
  2. Start a discussion in our community forum at discuss.flynumber.com
  3. For phone system app specific questions, use the Report an Issue feature in the phone system app settings