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Porting Phone Numbers

Illustration of a bird carrying a phone number

Porting In Numbers​

Transfer your existing phone numbers to FlyNumber while maintaining your business continuity. Number porting allows you to keep your established phone numbers while gaining access to FlyNumber's advanced features and capabilities.

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You can create a FlyNumber account before starting the porting process. This lets you set up your account details and prepare for the port without needing to order a number first.

Starting the Port Request​

To initiate a number port:

  1. Navigate to My Account > Tickets
  2. Create a new ticket with the following information:
    • Full phone number you want to port
    • Current carrier/provider billing the number
    • Underlying carrier (if known)
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The porting process is free for most countries. Switzerland has a one-time fee of $75 USD.

Required Documentation​

After submitting your initial request, you'll need to provide:

  1. Completed Porting Form: We'll send this after confirming portability
  2. Recent Invoice: A copy of your most recent bill for the number

Additional Requirements​

Depending on your situation, we may also need:

  • Photo ID of the account holder
  • Tax ID information
  • PIN code (if number is carrier-locked)
  • Additional carrier-specific documentation
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Having all documentation ready can significantly speed up the porting process. Make sure the information on your bill matches your porting request exactly.

US and Canada Porting​

Porting US and Canadian numbers is a straightforward process:

  • Timeline: Typically 2-7 business days
  • Success Rate: High portability rate
  • Process Flow:
    1. Submit porting request
    2. Current carrier reviews request
    3. Carrier approves and schedules port
    4. Number transfers to FlyNumber
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The exact porting timeline depends on how quickly your current carrier processes and releases the number. Some carriers may take longer than others.

General Porting Information​

Understanding the porting process helps set proper expectations:

What Can Be Ported​

  • Most landline numbers
  • Mobile numbers
  • VoIP numbers
  • Toll-free numbers

What Cannot Be Ported​

The main restriction for porting is that the number must be active with your current carrier. Canceled or inactive numbers cannot be ported.

Best Practices​

  1. Keep your current service active until porting completes
  2. Ensure all account information matches exactly
  3. Respond promptly to any additional information requests
  4. Have a backup communication plan during the port
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Before initiating a port, verify that your number is not under contract and that there are no outstanding balances with your current provider.

After Porting​

Once your number is successfully ported to FlyNumber:

  • Configure your preferred call handling
  • Set up any needed forwarding rules
  • Test incoming and outgoing calls
  • Cancel your old service if no longer needed
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Do not cancel your existing service until the porting process is complete. Early cancellation can prevent the port from completing successfully.

Porting Out Numbers​

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While we'd love to know why you're thinking of leaving (we're not crying, it's just something in our eye 😢), we understand that sometimes you need to move your number elsewhere. If you've had any issues with our service, please let us know - we often can work with carriers to resolve problems you might be experiencing!

Port Out Process​

We believe in making the porting process as smooth as possible, whether you're coming or going. Here's what you need to know about porting out:

  1. No Restrictions: We never block legitimate port out requests or lock numbers with PINs
  2. Account Information: Your new carrier will need details from your Account Settings
  3. Email Confirmation: We'll confirm port out requests via email
  4. Proactive Notification: You can open a ticket to let us know about planned ports

Port Out Fee​

There is a one-time $3 USD fee to port out a number. Please ensure your prepaid balance has at least $3 USD available. If needed, you can add funds to cover this fee.

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If you're planning to port out a number, consider opening a ticket to let us know in advance. This helps ensure a smooth transition and gives us a chance to address any concerns you might have.