Skip to main content

Call Logs

Access your FlyNumber call history through My Account > Call History. The logs provide detailed information about all incoming calls, including timing, duration, and call status.

tip

You can filter the logs by date and/or DID number (aka FlyNumber).

Call history page showing call logs with details like date, time, duration, and status

note

For users of the cloud phone system, more detailed analytics are available through the Call Analytics section of the phone system panel.

Understanding Call Logs​

All incoming calls are logged regardless of your forwarding setup or phone system usage. Each log entry includes:

  • GMT date/time of the call
  • Duration (rounded up to the nearest minute)
  • Caller ID (when available)
  • Destination number
  • Call status and reason

Call Responses​

Here's a comprehensive guide to responses you might see in your call logs:

Successful Responses​

OK​

  • Status: Successful
  • Meaning: Call was successfully connected and completed
  • Common scenarios:
    • Call answered by recipient
    • Call handled by voicemail
    • Call processed by phone system

ANSWERED​

  • Status: Successful
  • Meaning: Call was picked up by the destination
  • Additional info: May show duration and connection details

Connection Issues​

Request Terminated​

  • Status: Failed
  • Meaning: Call reached the destination but didn't fully connect
  • Common scenarios:
    • Forwarding to a number without voicemail
    • Caller hung up before connection completed
    • Network interruption during call setup

Forbidden​

  • Status: Failed
  • Possible reasons:
    • Number requires registration (e.g., Germany or Thailand) and isn't active
    • Forwarding to a regular phone number with insufficient prepaid balance
    • Destination number blocked or restricted
  • Solution: Check number status and prepaid balance

Busy Here​

  • Status: Failed
  • Meaning: Forwarding number is not accepting additional calls
  • Common scenarios:
    • Line is in use
    • Destination has reached maximum concurrent calls
    • DND (Do Not Disturb) is active

Technical Issues​

Time Out​

  • Status: Failed
  • Applies to: VoIP forwarding
  • Meaning: No response received from the VoIP server/provider
  • Common causes:
    • Network connectivity issues
    • VoIP server unresponsive
    • Firewall blocking connection
  • Solution: Check network connectivity and VoIP server status

Proxy Authentication Error​

  • Status: Failed
  • Applies to: VoIP forwarding
  • Meaning: VoIP configuration issue
  • Common causes:
    • Incorrect credentials
    • IP not whitelisted
    • SIP registration expired
  • Solution: Verify IP whitelist and credentials

Not Found​

  • Status: Failed
  • Meaning: Destination number or address invalid
  • Common causes:
    • Incorrect forwarding number
    • VoIP address no longer exists
    • Mistyped SIP URI

Special Cases​

Anonymous Call​

  • Status: Varies
  • Meaning: Call received without caller ID
  • Behavior depends on forwarding type:
    • Regular phone forwarding: May be blocked by carrier
    • VoIP: Usually connects normally
    • Phone system: Fully supported

Call Rejected​

  • Status: Failed
  • Meaning: Destination actively refused the call
  • Common scenarios:
    • Call blocked by recipient
    • Number on blocklist
    • Call outside of business hours

Scenarios and Logging​

Direct Forwarding to Phone Number​

  • Shows the forwarding destination number
  • Displays caller ID when available
  • Basic status responses (OK, Request terminated, etc.)
  • Per-minute charges logged when applicable

Direct VoIP Forwarding​

  • More detailed error responses for troubleshooting
  • Shows SIP address/URI information
  • Includes authentication and connectivity status
  • Logs registration status and IP information

Cloud Phone System​

  • Basic call status in main logs
  • Detailed analytics in phone system panel including:
    • Call flow path
    • Module interactions
    • Queue statistics
    • Agent handling details

Exporting Logs​

Export your call history to CSV format:

  1. Navigate to Call History
  2. Click "Export to CSV" in the top right
  3. Save the file to your computer

The CSV export includes:

  • All call details
  • Status codes
  • Duration information
  • Caller and destination numbers
Log Retention

Due to high call volumes and privacy considerations, call logs are only stored for up to 2 months. After this period, logs are no longer stored or retrievable.

Best Practices
  1. Regular Exports: Schedule weekly or monthly exports to maintain historical records
  2. Filtering: Use date and number filters to find specific calls
  3. Monitoring: Check logs regularly for unusual patterns or errors
  4. Automation: Use services like Zapier or Make.com to automatically export logs
  5. Documentation: Keep notes about specific status codes relevant to your setup
IP Whitelisting

If you need to whitelist FlyNumber IPs in your system, you can find the current IP ranges at FlyNumber IP Addresses.

Last updated on