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Call Logs

Access your FlyNumber call history through My Account > Call History. The logs provide detailed information about all incoming calls, including timing, duration, and call status.

tip

You can filter the logs by date and/or DID number (aka FlyNumber).

Call history page showing call logs with details like date, time, duration, and status

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For users of the cloud phone system, more detailed analytics are available through the Call Analytics section of the phone system panel.

Understanding Call Logs​

All incoming calls are logged regardless of your forwarding setup or phone system usage. Each log entry includes:

  • GMT date/time of the call
  • Duration (rounded up to the nearest minute)
  • Caller ID (when available)
  • Destination number
  • Call status and reason

Call Responses​

Here are common responses you might see in your call logs:

OK​

  • Status: Successful
  • Meaning: Call was successfully connected

Request Terminated​

  • Status: Failed
  • Meaning: Call reached the destination but didn't fully connect
  • Common scenario: Forwarding to a number without voicemail where the call drops

Forbidden​

  • Status: Failed
  • Possible reasons:
    • Number requires registration (e.g., Germany or Thailand) and isn't active
    • Forwarding to a regular phone number with insufficient prepaid balance

Busy Here​

  • Status: Failed
  • Meaning: Forwarding number is not accepting additional calls
  • Common scenario: When forwarding to a regular phone number that's busy

Time Out​

  • Status: Failed
  • Applies to: VoIP forwarding
  • Meaning: No response received from the VoIP server/provider

Proxy Authentication Error​

  • Status: Failed
  • Applies to: VoIP forwarding
  • Meaning: VoIP configuration issue
  • Solution: Verify IP whitelist settings in your system
tip

If you need to whitelist FlyNumber IPs in your system, you can find the current IP ranges at FlyNumber IP Addresses.

Scenarios and Logging​

Direct Forwarding to Phone Number​

  • Shows the forwarding destination number
  • Displays caller ID when available
  • Basic status responses (OK, Request terminated, etc.)

Direct VoIP Forwarding​

  • More detailed error responses for troubleshooting
  • Shows SIP address/URI information
  • Includes authentication and connectivity status

Cloud Phone System​

Exporting Logs​

Export your call history to CSV format:

  1. Navigate to Call History
  2. Click "Export to CSV" in the top right
  3. Save the file to your computer
Log Retention

Due to high call volumes and privacy considerations, call logs are only stored for up to 2 months. After this period, logs are no longer stored or retrievable.

Automation

For automated log archival, consider using services like Zapier or Make.com to regularly export your call logs. This ensures you maintain historical records beyond the 2-month retention period.