Overview

Here you'll find a general overview of how FlyNumber handles billing and payments.

At the moment we accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover and JCB).

Account Setup & Billing

When you first acquire a FlyNumber, it's automatically configured with auto-renewal enabled to ensure uninterrupted service. You can manage this setting through My Account by navigating to "My FlyNumbers" and clicking "Details" on the specific number.

From the number details page, you can disable auto-renewal if desired:

Renewal Process

For number renewals, the system follows this payment hierarchy:

1. First attempts to use your prepaid balance
2. If insufficient prepaid funds are available, uses the default credit card on file

note

When you first add a credit card, it's automatically set as your default card for periodic payments when prepaid balance is insufficient.

Payment Options

When purchasing a FlyNumber, you have three payment methods available:

1. Credit Card
2. PayPal
3. Prepaid Balance

PayPal Payments

When using PayPal, you have two options:

1. Subscription Payment:

   • Keep "Create PayPal Subscription" checked to set up a recurring payment profile
   • The subscription amount is based on your selected billing period and the number's monthly rate
   • Example: For a $2.95/month number with a 6-month billing period, PayPal creates a $17.70 recurring payment every 6 months
   • PayPal payments are automatically added to your prepaid balance on the scheduled date

2. One-Time Payment:

   • Uncheck "Create PayPal Subscription" to make a single payment for the order
   • This creates a manual one-time payment through PayPal without recurring charges

tip

If you use services like call forwarding or make outgoing calls, your prepaid balance might fall below the amount needed for number renewal. Consider adding a backup credit card through Account Settings to prevent service interruption.

Credit Card Payments

You can also use a credit card to make payments:

1. If you're adding a new card, you'll be prompted to enter your card details:

2. Once a card is saved, you can select it for future purchases:

International Credit Cards and Postal Codes

When using an international credit card, you should use the zip/postal code that matches your card's billing address. The system accepts postal codes that contain letters. For cards from countries that use shorter postal codes, you can try using your postal code's numbers followed by zeros (e.g., for a 3-digit postal code, add '00' at the end). If you experience any issues with your postal code, please contact our support team for assistance.

tip

You can manage existing cards through Account Settings - scroll to the "My Credit Cards" section.

Billing Periods

You can choose from multiple billing periods when purchasing a number:

• 1 month (default)
• 3 months
• 6 months
• 12 months

Billing Period Changes

You can change a number's billing period at any time through the number details page. The new period will take effect at your next renewal date.

To change a number's billing period:

1. Navigate to My Account > My FlyNumbers
2. Click "Details" on the specific number
3. Use the billing period dropdown to select a new period
4. Click "Update" to confirm the change

Renewal Behavior

When you change the billing period for an active number, the new period will take effect at the next renewal. For example, if you have a number with 2 weeks remaining on a monthly plan and change it to a 6-month period, the number will renew for 6 months when the current monthly period ends.

Number Restoration

If a number becomes terminated (which occurs 14-30 days after expiration), you can restore it through the number details page:

Restoration Requirements

When restoring a number:

• The number will automatically be set to a 1-month billing period
• You must have sufficient prepaid balance to cover at least 2 months of service
• The system checks for the full billing period amount before restoration

Previous Period	Required Balance	Amount Used	Remaining Balance
Monthly ($2.95)	$5.90 (2 months)	$5.90	$0
6 Months ($17.70)	$17.70	$5.90	$11.80

Balance Calculation

For a $2.95/month number:

• Minimum required: $5.90 (ensures number isn't restored to a past date)
• If previously on 6-month plan: $17.70 needed in prepaid (system checks for full period)
• After restoration: Excess funds remain in your prepaid balance

Prepaid Balance

Your prepaid balance is a versatile payment option that can be used for:

• Number renewals
• Outgoing calls (per-minute rates apply)
• Call forwarding to standard phone numbers (per-minute rates apply)
• Monthly phone system subscription

Managing Low Balance

You can set up automatic balance management through Account Settings:

1. Navigate to Account Settings
2. Scroll down to the "Payment Preferences"
3. Choose between two options:
   • Auto Refill: Automatically charge your default card when balance is low
   • Notifications: Receive alerts when balance falls below threshold

For Auto Refill, you can configure:

• Balance threshold: When to trigger the refill
• Refill amount: How much to charge your default card

Adding Prepaid Funds During Sign Up

When signing up for a new number with call forwarding enabled, you'll have the option to add funds to your prepaid balance:

note

The system suggests $10 USD for the initial prepaid balance when setting up call forwarding, but you can adjust this amount as needed.

Account Registration Options

You have two ways to create a FlyNumber account:

1. During Number Purchase: Sign up while selecting a number at FlyNumber Signup

2. Direct Account Creation: Register an account first at Direct Registration, then add services later

With a direct registration, you can:

1. Add funds to your prepaid balance
2. Add a phone number later using your preferred payment method

info

Your prepaid balance never expires and can be used for any service charges including number renewals, outbound calls, and forwarding costs.

Invoicing

Invoices are generated when your prepaid balance is used to pay for services such as:

• Number renewals
• Call forwarding charges
• Outbound call costs
• Phone system subscription fees

You can view your prepaid balance in My Account > Dashboard under the Summary tab.

Viewing Invoices

Access your invoices through My Account > Invoices:

Proforma Invoices

Need an estimate for planning purposes? You can generate a proforma invoice - a preliminary bill that shows expected charges before the actual transaction. This can be useful for budgeting or when you need to submit cost estimates to your organization.

note

If you need a custom invoice format, please contact our support team and we'll be happy to help. We're also working on updates to make billing more user-friendly in the near future.