Overview

Here you'll find a general overview of how FlyNumber handles billing and payments.

At the moment we accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover and JCB).

Account Setup & Billing

When you first acquire a FlyNumber, it's automatically configured with auto-renewal enabled to ensure uninterrupted service. You can manage this setting through My Account by navigating to "My FlyNumbers" and clicking "Details" on the specific number.

From the number details page, you can disable auto-renewal if desired:

Renewal Process

For number renewals, the system follows this payment hierarchy:

1. First attempts to use your prepaid balance
2. If insufficient prepaid funds are available, uses the default credit card on file

note

When you first add a credit card, it's automatically set as your default card for periodic payments when prepaid balance is insufficient.

Payment Options

When purchasing a FlyNumber, you have three payment methods available:

1. Credit Card
2. PayPal
3. Prepaid Balance

PayPal Payments

When using PayPal, you have two options:

1. Subscription Payment:

   • Keep "Create PayPal Subscription" checked to set up a recurring payment profile
   • The subscription amount is based on your selected billing period and the number's monthly rate
   • Example: For a $2.95/month number with a 6-month billing period, PayPal creates a $17.70 recurring payment every 6 months
   • PayPal payments are automatically added to your prepaid balance on the scheduled date

2. One-Time Payment:

   • Uncheck "Create PayPal Subscription" to make a single payment for the order
   • This creates a manual one-time payment through PayPal without recurring charges

tip

If you use services like call forwarding or make outgoing calls, your prepaid balance might fall below the amount needed for number renewal. Consider adding a backup credit card through Account Settings to prevent service interruption.

Credit Card Payments

For credit card payments:

1. First-time users need to enter their card information:

2. Once a card is saved, you can select it for future purchases:

Billing Periods

You can choose from multiple billing periods when purchasing a number:

• 1 month (default)
• 3 months
• 6 months
• 12 months

tip

Longer billing periods can be more convenient as they reduce the frequency of renewals.

Prepaid Balance

Your prepaid balance is a versatile payment option that can be used for:

• Number renewals
• Outgoing calls (per-minute rates apply)
• Call forwarding to standard phone numbers (per-minute rates apply)
• Monthly phone system subscription

Managing Low Balance

You can set up automatic balance management through Account Settings:

1. Navigate to Account Settings
2. Scroll down to the "Payment Preferences"
3. Choose between two options:
   • Auto Refill: Automatically charge your default card when balance is low
   • Notifications: Receive alerts when balance falls below threshold

For Auto Refill, you can configure:

• Balance threshold: When to trigger the refill
• Refill amount: How much to charge your default card

Adding Prepaid Funds During Sign Up

When signing up for a new number with call forwarding enabled, you'll have the option to add funds to your prepaid balance:

note

The system suggests $10 USD for the initial prepaid balance when setting up call forwarding, but you can adjust this amount as needed.

Account Registration Options

You have two ways to create a FlyNumber account:

1. During Number Purchase: Sign up while selecting a number at FlyNumber Signup

2. Direct Account Creation: Register an account first at Direct Registration, then add services later

With a direct registration, you can:

1. Add funds to your prepaid balance
2. Add a phone number later using your preferred payment method

info

Your prepaid balance never expires and can be used for any service charges including number renewals, outbound calls, and forwarding costs.