Forward to Phone Number

Direct your FlyNumber calls to any standard phone number worldwide. This straightforward option lets you receive calls on your existing phone line while maintaining a professional presence with your FlyNumber.

Setting Up Call Forwarding

For New FlyNumbers

When signing up for a new FlyNumber:

1. Choose your FlyNumber's country and city
2. Select "Forward to standard phone number" from the forwarding options
3. Enter your forwarding details:
   • Select the destination country
   • Choose the appropriate area/region code
   • Enter the remaining digits of your phone number

Figure 1: Call forwarding configuration during initial setup or when adding a new FlyNumber

For Existing FlyNumbers

To modify forwarding settings for an existing number:

1. Access your account through My Account
2. Navigate to My FlyNumbers
3. Locate your target FlyNumber
4. Click the "Details" button
5. Select "Change forwarding"
6. Configure your forwarding details

Figure 2: Call forwarding configuration from the My FlyNumbers page

Understanding Call Forwarding Rates

A minimal per-minute rate applies when forwarding calls, which is deducted from your prepaid balance. The rate varies based on your destination:

Destination	Rate (USD/min)
US/Canada	$0.02
UK Mobile	$0.08
Other Countries	Varies

Number Format

Enter your phone number without any special characters or spaces. For example:

• Correct: 2055511111
• Incorrect: (205) 551-1111 or 205-551-1111

Caller ID Behavior

When forwarding calls to a regular phone number, we pass along the caller ID of the person calling your FlyNumber. However, there are some important considerations:

Anonymous and Blocked Calls

Important

When someone calls your FlyNumber with a blocked or anonymous caller ID, and you're forwarding to a regular phone number, the call might not connect. This is due to carrier policies regarding anonymous calls.

This can happen with calls that have:

• No caller ID (CLI)
• Invalid caller ID
• Manipulated caller ID
• Anonymous, blocked, or private numbers
• Caller IDs not matching international standards

Solutions for Anonymous Calls

To ensure you receive all calls, including those with blocked caller IDs, you have two options:

1. Use VoIP Instead: Set up VoIP forwarding instead of forwarding to a regular phone number. VoIP connections always forward calls regardless of caller ID status.

2. Use the Cloud Phone System: Our cloud phone system allows you to:

   • Set up multiple forwarding destinations
   • Use both regular phone numbers and VoIP
   • Create fallback options if a call fails to connect

Best Practices

Tips for Optimal Call Forwarding

1. Verify Your Number: Double-check your forwarding number before saving
2. Test the Setup: Make a test call to confirm proper forwarding
3. Monitor Usage: Keep track of forwarding minutes through your call logs
4. Maintain Balance: Ensure sufficient prepaid balance for uninterrupted forwarding
5. Consider VoIP: If you receive many anonymous calls, consider using VoIP forwarding

Important Considerations

• Incorrect number format may result in failed call forwarding
• International forwarding rates vary by country
• Verify your prepaid balance regularly
• Anonymous calls may not connect when forwarding to regular phone numbers

What's Next?

After setting up call forwarding:

1. Make a test call to verify the setup
2. Review your call logs
3. Consider exploring additional features in our phone system

Need More Features?

For advanced call management capabilities like:

• Auto-attendants
• Call queues
• Time-based routing
• Custom greetings
• Reliable handling of anonymous calls

Consider upgrading to our cloud phone system.