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Overview

Looking to build a phone system that's easy to manage? Our visual interface lets you create and customize your phone system by simply connecting building blocks together - kind of like playing with digital Legos. Let's explore how it all works.

Core Concepts​

Visual Panel Interface​

The system uses a visual panel where you can design your phone system by connecting different modules. Think of it as a canvas where you can visually map out your call flows.

Modules​

Modules are the building blocks of your phone system. Each module serves a specific function, such as:

  • Phone Numbers
  • Ring Groups
  • Voicemail
  • IVR (Interactive Voice Response)
  • Time Conditions
  • And many more

Cables and Connections​

Modules are connected using virtual cables on the dot-grid panel. These connections determine how calls flow through your system:

  • Each module has connection points (dots)
  • Draw cables between modules to create call paths
  • Connections are made by clicking and dragging between modules
  • Changes take effect immediately when connections are made
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The visual nature of cables makes it easy to understand and modify your call flow at a glance.

Organization Features​

Call Flows​

Call Flows help you organize different aspects of your phone system. They're particularly useful when you need to:

  • Create distinct call paths for different departments
  • Manage various business units independently
  • Separate call handling for different aspects of your life
Connect different phone system instances

You can use the interlinks feature (Settings > Interlinks) to integrate completely different instances of the phone system. Or in other words, integrate phone system panels that live on difference FlyNumber accounts.

Workspaces​

Within each Call Flow, you can create multiple Workspaces to further organize your system:

  • Separate different departments (e.g., Sales, Support)
  • Create logical groupings of related modules
  • Maintain clear, organized layouts for complex systems
Example

A company might have a Call Flow for each brand they operate, with separate Workspaces within each Call Flow for Sales, Support, and Administrative functions.

How It All Works Together​

  1. Start with Modules: Place the modules you need on the panel (after first creating a user)
  2. Make Connections: Connect modules using cables to create call paths
  3. Organize with Workspaces: Group related modules in dedicated workspaces
  4. Scale with Call Flows: Create separate Call Flows for different divisions
Real-time Updates

One of the system's key features is that changes take effect immediately. As soon as you connect modules or modify settings, your phone system updates automatically - no need to "save" or "deploy" changes.