📄️ Call Flows
Call Flows help you organize different aspects of your phone system by creating separate workspaces for different departments, functions, or business units. Each Call Flow can have its own set of users and call routing logic, making it easier to manage complex phone systems.
📄️ Users
The Users section is where you manage all user accounts in your phone system. Users are required for various modules and should be the first thing you setup after signing up for the phone system. Forwarding calls to a regular phone number or VoIP solution will require you add a user.
📄️ Contact Methods
The Contact Methods section is where you manage all the ways calls can be handled in your phone system. This includes:
📄️ Numbers
The Numbers section is where you manage both your FlyNumbers (virtual phone numbers) and internal extensions. This centralized location makes it easy to track and configure how calls are routed throughout your phone system. This applies to both inbound and outbound calling.
📄️ Time Schedules
The Time Schedule lets you define and manage your organization's working hours and exceptions for call flows during regular business hours, holidays, and special occasions.
📄️ Delivery Methods
Delivery Methods define how audio and text files generated by the phone system are delivered to users. These files include voicemails, notification messages, faxes, and call recordings.
📄️ Audio Files
The Audio Files section allows you to manage audio files and create playlists that can be used throughout your phone system. These audio files serve various purposes like greetings, music on hold, menu prompts, and announcements.
📄️ Call Analytics
The Call Analytics section provides comprehensive insights into your call activity through detailed call records (CDRs) and performance statistics. This powerful tool helps you monitor call patterns, track key metrics, and optimize your phone system's performance.
📄️ Contacts
The Contacts section allows you to manage contact information that can be used throughout your phone system. This centralized contact management system helps maintain consistent contact details across your organization and integrates with various features like CRM functionality and the phone system app.
🗃️ Settings
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