Audio Files

The Audio Files section allows you to manage audio files and create playlists that can be used throughout your phone system. These audio files serve various purposes like greetings, music on hold, menu prompts, and announcements.

Managing Audio Files

The interface displays your audio files with the following information:

• File name
• Playback controls
• Duration
• Playlist assignments

You can:

• Play files directly in the interface
• Adjust playback speed (1x)
• See which playlists use each file
• Download files for backup

Adding Audio Files

There are two ways to add audio files:

1. Upload Audio File

Upload existing audio files:

• Supported formats: .mp3, .wav, .flac, .ogg
• Maximum file size: 14 MB
• Files should be clear and professional quality

2. Record Audio File

Record messages directly in your browser:

1. Click the + button
2. Select "Record audio file"
3. Enter a name for your recording
4. Click Record to start
5. Click Stop when finished
6. Preview your recording
7. Save or re-record as needed

Recording Tips

• Use a good quality microphone
• Record in a quiet environment
• Speak clearly and at a consistent volume
• Keep messages concise and professional
• Test recordings before using in your call flow

Creating Playlists

Playlists help you organize multiple audio files for features like music on hold or announcements.

To create a playlist:

1. Go to the Playlists tab
2. Click the + button
3. Enter a name for your playlist
4. Click "Add audio file" to select files
5. Arrange files in your preferred order
6. Save the playlist

Managing Playlist Order

You can:

• Drag and drop files to change their order
• Remove files using the X icon
• Preview the playlist sequence
• Edit playlist settings anytime

Editing and Deleting

warning

Before deleting audio files or playlists, check for dependencies. You cannot delete files or playlists that are in use by modules in your call flows.

To edit or delete:

1. Click the Actions menu (⋮)
2. Select Edit or Delete
3. For deletion, confirm there are no dependencies
4. Save any changes or confirm deletion

Common Uses

Audio files and playlists are used throughout the phone system:

Feature	Audio Use
Voice Menu	Greeting and option messages
Ring Group	Music on hold, ringback tones
Queue	Wait music, position announcements
Voicemail	Greeting messages
Audio Playback	Announcements, messages

Best Practices

1. File Management

   • Use clear, descriptive names
   • Keep files organized
   • Remove unused files
   • Back up important recordings

2. Audio Quality

   • Use high-quality recordings
   • Maintain consistent volume levels
   • Ensure clear speech in messages
   • Test audio before deployment

3. Playlist Organization

   • Group related files together
   • Consider playback order
   • Keep playlists focused
   • Update content regularly

Advanced Tips

Feature	Description	Best For
Multiple Playlists	Create different playlists for various purposes	Department-specific needs
File Reuse	Use the same file in multiple playlists	Consistent messaging
Playback Speed	Adjust speed during preview	Quality checking
Dependency Check	System prevents deletion of in-use files	Safe management

note

Remember to test your audio files and playlists in their intended modules to ensure proper volume levels and smooth transitions between files.