Numbers

The Numbers section is where you manage both your FlyNumbers (virtual phone numbers) and internal extensions. This centralized location makes it easy to track and configure how calls are routed throughout your phone system. This applies to both inbound and outbound calling.

Phone Numbers

The Phone Numbers tab displays all your virtual numbers with key information:

Field	Description
DID number	Your virtual phone number with country flag
Incoming call routing	Current routing configuration (Call Flow, Default Routing, etc.)
Assigned to	User or department the number is assigned to
Contact method / Module	How the number is being used (App, Ring Group, etc.)

tip

You can filter numbers by:

• Incoming call routing
• User assignment
• Search by number

Adding Phone Numbers

To add a new phone number to your system:

1. Click the + button in the bottom right corner
2. Enter the phone number in E.164 format:
   • Include country code
   • No spaces or special characters
   • Example: 19175551111
3. Click Save to add the number

note

Make sure you own the number and it's properly configured for the phone system before adding it here. New numbers can be purchased through your FlyNumber account dashboard.

Managing Phone Numbers

Phone numbers can be configured in two ways:

1. Direct Assignment: Set a number to ring directly to:

   • The phone system app
   • A SIP account
   • A regular phone number (PSTN route)
   • External SIP address

2. Module Integration: Use the number in a Phone Number module for:

   • Custom call flows
   • IVR menus
   • Department routing
   • Advanced call handling

warning

To use a number in a Phone Number module that's currently assigned directly to a contact method, you'll need to first clear its assignment in the Contact Methods menu.

Internal Numbers

Internal numbers (extensions) enable quick dialing between team members and access to system features. The interface shows:

Field	Description
Internal number	The extension number (1-4 digits)
Incoming call routing	How the extension is configured
Assigned to	User or department using this extension
Contact method / Module	Where the extension connects

Creating Internal Numbers

To add a new internal number:

1. Click the + button
2. Enter a unique extension number
3. Save to create the extension

Common Uses

Internal numbers are perfect for:

• Quick-dial extensions for team members
• Conference room access
• Feature code shortcuts
• Department extensions

Best Practices

1. Number Organization:

   • Use consistent extension patterns
   • Document number assignments
   • Keep routing paths clear
   • Review unused numbers regularly

2. Extension Planning:

   • Use logical numbering schemes
   • Reserve ranges for departments
   • Consider future growth
   • Keep extensions short

3. Routing Management:

   • Document routing changes
   • Test new configurations
   • Monitor call patterns
   • Update assignments promptly

warning

Before removing a number's assignment or changing its routing, ensure you have a plan for handling incoming calls to avoid service interruption.

Advanced Tips

Feature	Description	Best For
Direct Assignment	Immediate routing to contact methods	Simple setups
Module Integration	Complex call flows and IVR	Advanced routing
Extension Planning	Systematic numbering scheme	Organization
Filtering	Quick number location	Large systems

tip

Regularly review your number assignments and routing configurations to ensure they align with your current business needs and call handling requirements.