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Making & Receiving Calls

The phone system app makes it easy to handle all your business calls. Once you've set up your app configuration, you can:

  • Make outbound calls using any of your assigned FlyNumbers
  • Receive incoming calls from your configured numbers
  • Use features like call recording, transfers, and hold
  • Access your contacts and call history
note

You'll never miss calls - the app uses push notifications to wake up and ring even when it's completely closed.

Making Calls (Outbound)​

Choose Your Caller ID​

Outbound caller ID selection

When making calls, use the dropdown to choose which of your FlyNumbers to display. These are the numbers you selected during app configuration.

Receiving Calls​

When you first set up the app, you choose a main phone number for incoming calls. If you have just one FlyNumber, this simple setup works great - calls to that number ring directly to your app.

Using Multiple Numbers​

Want calls from multiple FlyNumbers to reach your app? Here's how it works:

Example of custom call flow with multiple numbers

In this example:

  • The 1347 number (main app number) rings directly to the app, this is set in the ring group module in the top right of the screenshot
  • The 1917 number goes through a menu first, then to the app when callers press 1

Want to change how your main number works? You can:

  1. Edit the app configuration settings
  2. Clear the "Phone Number" field (shown as "DID Number" - they mean the same thing)
  3. Add that number as a Phone Number module instead
  4. Now it can go through menus or other call flows just like your other numbers

Your call flow will now look like the below

Example of 2 phone number modules in PBX panel

The Dial Pad​

App home screen with dial pad

The main screen includes:

  • Full numeric keypad
  • Your online status
  • Current outbound number
  • Recent calls
  • Contact access

Finding Contacts​

Contact search while dialing

As you start typing a number:

  • Your contacts appear automatically
  • Click any contact to call them
  • Add contacts through the app or phone system panel
  • Import contacts from other sources

During Calls​

Active call controls

Control your microphone:

  • Click the mute icon
  • Icon turns blue when muted
  • Click again to unmute

Feature Codes​

Feature codes configuration

Feature codes let you perform special actions during calls by dialing * followed by a code. You can set up your own codes in Settings → Feature Codes. Common uses include:

  • Call Recording: If enabled in your app settings, dial your code (like *99) to start recording
  • Call Transfer: Transfer calls with or without speaking to the recipient first
  • Call Pickup: Answer calls ringing on other extensions

When using feature codes:

  • Dial * followed by your configured code
  • For transfers, enter the extension when prompted
  • You'll hear a sound effect when recording starts
tip

You can customize these codes to match your preferences. Just go to Settings → Feature Codes in the phone system panel and set the codes you want to use.