General

The General Settings section allows you to configure fundamental system-wide parameters that affect how your phone system operates. These settings impact everything from time-based routing to system notifications and call handling behavior.

System Time Zone

Your system time zone affects:

• When Time Router modules activate
• How Call Analytics timestamps are displayed

Understanding Time Zone Format

The phone system uses IANA Time Zones (also known as TZ database names), which follow the format Region/City. For example:

• Pacific/Tahiti
• Europe/Warsaw
• Africa/Abidjan

About IANA Time Zones

IANA time zones are a global standard that:

• Provide precise and unambiguous time references
• Support daylight saving time where applicable
• Are regularly updated to reflect political changes
• Are widely used in computing systems worldwide

Choosing Time Zones

When selecting a time zone:

• Choose based on your primary business location
• Consider where most of your operations occur
• Remember that time router modules can use their own time zone settings

System Email

The system email address receives important notifications about:

Delivery Method Status

Notifications when cloud storage delivery methods (like Google Drive or Dropbox) need attention:

• Access revocation alerts
• Authentication expiration warnings
• Connection status updates

Failed Deliveries

Alerts about delivery failures for:

• Voicemail messages
• Call recordings
• Fax documents
• System notifications

note

The system will send follow-up emails every 24 hours for persistent delivery failures until the issue is resolved.

Insufficient Channel Decline Code

Getting more channels

Each local number comes with 2 channels, toll-free and metered numbers come with 300. The ability to purchase more channels is coming soon.

When your system reaches its channel capacity limit, this setting determines what response callers receive. Available options include:

Code	Description	Best For
403	Forbidden	General access denial
480	Temporarily Unavailable	Short-term capacity issues
486	Busy Here	Local resource limitations
600	Busy Everywhere	System-wide capacity limits
603	Decline	Explicit call rejection

Choosing a Code

Select code 480 (Temporarily Unavailable) for most situations as it:

• Indicates a temporary condition
• Encourages callers to try again later
• Maintains professional appearance

Best Practices

1. Time Zone Management

   • Choose the time zone where most of your operations occur
   • Consider using UTC for international operations
   • Update during daylight saving time changes if needed

2. System Email

   • Use a reliable, monitored email address
   • Check spam folders regularly
   • Keep email quota available for notifications
   • Consider using a distribution list for multiple recipients

3. Channel Management

   • Monitor channel usage patterns
   • Plan for peak call volumes
   • Consider upgrading capacity before limits are reached
   • Use appropriate decline codes for your situation

warning

Changes to the system time zone will affect all time router modules that have the time-zone set as "System". Make updates to these settings during low-traffic periods to minimize disruption.