Audio Playback

The Audio Playback module lets you play pre-recorded messages or music to your callers. This is perfect for:

• Welcome messages
• After-hours announcements
• Hold music
• Custom greetings before connecting to a Ring Group
• Error messages in your IVR system

Setting It Up

The Audio Playback module is straightforward to configure:

1. Name: Give your audio playback a descriptive name that helps identify its purpose, such as:

   • "Welcome Message"
   • "Holiday Hours"
   • "Support Queue Music"

2. Audio File: Select or upload the audio file you want to play:

   • Manage your audio files in the Audio Files menu
   • Upload new files or record directly in the system
   • Supported formats: .mp3, .wav, .flac, .ogg

Audio File Management

You can:

• Upload existing audio files
• Record new messages directly
• Create playlists for longer sequences
• Preview files before using them

How It Works

After playing the selected audio file, the module automatically forwards the call to the next connected module. This allows you to:

1. Play a greeting message
2. Then forward to a department
3. Or connect to another module for further call processing

Practical Example

In this example:

1. A call comes in through a phone number
2. The Audio Playback module plays a welcome message
3. The call is then forwarded to a specific team member

Common Uses

• Welcome messages before connecting to an IVR menu
• Department-specific greetings before ring groups
• After-hours announcements
• Holiday or special event messages
• Queue position announcements

Best Practices

• Keep messages clear and concise
• Use professional voice recordings for business messages
• Test audio quality before deploying
• Consider different language options if needed
• Update seasonal messages regularly