Notification

The Notification module sends email alerts when specific events occur in your call flow, helping you stay informed about important call activities.

Common Uses

• Queue timeout alerts
• Conference join notifications
• Missed call alerts
• After-hours call monitoring
• Call flow status updates

Setting It Up

Configuration is straightforward with two main settings:

1. Name: Give your notification a descriptive name (e.g., "Queue Alert" or "Conference Monitor")

2. Delivery Method: Select the email delivery method

   • Configure email settings in the Delivery Methods menu
   • Use existing email configurations
   • Set up new email delivery methods as needed

note

Email is currently the only supported notification method. Make sure to configure your email delivery settings in the Delivery Methods menu before setting up notifications.

Practical Example

This example shows a common notification setup:

1. Calls come in through a phone number
2. Queue manages call distribution
3. If queue timeout occurs:
   • Notification sends email alert
   • Call proceeds to timeout handling

Integration Ideas

Connect notifications to various events:

• Queue timeouts
• Conference participant joins
• Time Router after-hours calls
• Voicemail message received
• Fax reception alerts

Best Practices

1. Notification Naming:

   • Use clear, descriptive names
   • Include event type in name
   • Consider department or function

2. Email Configuration:

   • Test email delivery
   • Use reliable email servers
   • Consider spam filter settings
   • Set up backup email addresses

3. Alert Management:

   • Don't over-notify
   • Group similar notifications
   • Set up appropriate urgency levels
   • Monitor notification frequency

warning

Ensure your email delivery method is properly configured and tested. Failed notifications cannot be recovered or resent.

Advanced Tips

Feature	Description	Best For
Multiple Recipients	Send to multiple emails	Team notifications
Event Monitoring	Track specific events	System monitoring
Flow Integration	Part of larger call flows	Complex workflows

Email Setup

Before using notifications:

1. Configure email settings in Delivery Methods
2. Test email delivery
3. Set up appropriate recipients
4. Consider notification frequency