Voicemail

Whether you're running a business or managing your personal virtual phone number, the Voicemail module ensures you never miss important messages. It acts as your digital answering service, perfect for:

• Business teams handling customer calls
• Individual users with a virtual phone number
• Entrepreneurs managing their own line
• Remote workers using a dedicated work number

Setting It Up

Configure your voicemail with these settings:

1. Name: Give your voicemail a descriptive name (e.g., "My Voicemail" or "After Hours VM")

2. Delivery Method: Choose where to send voicemail recordings:

   • Email (single or multiple recipients)
   • Dropbox
   • FTP
   • SFTP
   • Google Drive
   • OneDrive
   note

   Configure delivery methods in the Delivery Methods menu before setting up voicemail.

3. Greeting Message: Select or upload an audio file that callers will hear

   • Supported formats: .mp3, .wav, .flac, .ogg
   • Record directly in the system
   • Use existing audio files
   • Create custom greetings for different scenarios

4. Maximum Duration: Set how long callers can record (1-60 minutes)

   • Call ends automatically when time limit is reached
   • Caller can hang up before the limit
   • Default is typically 30 minutes

App Users Voicemail Setup

There are two ways to set up voicemail for app users:

1. During Initial App Setup

When creating a new app user:

1. First, prepare your voicemail greeting:

   • Go to Audio Files in the main menu
   • Upload or record your greeting
   • Save the audio file

2. During app configuration:

   • Enable app configuration
   • In the inbound calls section
   • Select your greeting from the voicemail audio dropdown

2. Through Ring Group Settings

For existing app users:

1. Ensure there's a Ring Group module in your call flow
2. Click the gear icon (⚙️) on the Ring Group
3. Access app configuration settings
4. Configure voicemail options:
   • Select when to use voicemail
   • Choose your greeting
   • Set up delivery methods

Multiple Email Recipients

To send voicemail recordings to multiple email addresses simultaneously:

1. First, add the email addresses:

   • Go to Contact Methods in the main menu
   • Select the Emails section
   • Add each recipient's email address

2. Then create a delivery method:

   • Go to Delivery Methods in the main menu
   • Create a new method
   • Select the email addresses you added
   • Use this delivery method in your voicemail configuration

This is perfect for:

• Sending to entire departments
• Notifying both managers and team members
• Creating backup contacts for important messages
• Distributing messages to different office locations
• Sending to both your personal and work email

Practical Example

This example shows a common voicemail setup:

1. Call comes in through a phone number
2. Rings a team member through a Ring Group
3. If unanswered, forwards to voicemail
4. Message is automatically delivered via configured method(s)

Common Uses

• Personal virtual number voicemail
• After-hours message collection
• Backup for busy Ring Groups
• Department-specific message boxes
• Overflow handling during peak times
• Alternative contact method for IVR menus

Best Practices

• Record clear, professional greetings
• Include key information in your message:
  • When to expect a callback
  • Alternative contact methods
  • Availability hours
• Keep maximum duration reasonable (2-5 minutes for most cases)
• Check delivery method settings regularly
• Consider separate voicemail boxes for personal and business use
• Set up multiple email recipients for backup access

Delivery Methods

Your voicemail recordings can be automatically sent to various destinations:

Method	Best For
Email	Quick access, multiple recipients, personal and business accounts
Dropbox	Personal storage, team sharing, backup
FTP/SFTP	Secure corporate environments
Google Drive	Personal cloud storage, team collaboration
OneDrive	Microsoft ecosystem integration

tip

You can configure multiple delivery methods to ensure messages are always accessible and properly backed up. For email delivery, set up multiple recipients through the Contact Methods menu for comprehensive coverage.